The City of Christchurch, New Zealand was devastated by a series of earthquakes. The largest, on the 4 September 2010 wrecked havoc in the central city, but the second quake on 22 February killed 181 people and all but destroyed the central city. The response of the people of Christchurch is an inspiring engagement story. On 11 August, the Christchurch City Council released it draft Central City Plan. The plan was immediately received with acclaim.
From an engagement perspective, the plan embodies three foundational strengths:
From the day of the first quake, the indefatigable Mayor, Bob Parker fronted up and communicated clearly, exuding a aura of compassion and hope. As in the image below, he was often seen on camera with a person translating his words into sign language, an unspoken symbol of inclusion. When the Council released the draft plan there appeared to be an evident sense of celebration and unity in the council – not that common in local body politics.
Inclusion of the tangata whenua
The Mäori tribe Ngāi Tahu are the indigenous people of the Canterbury region. In formal occasions, it is common for Mäori to acknowledge tipuna (ancestors) and those who have died. The draft plan beautifully incorporates words authored by Ngai Tahu to set an appropriate context for the plan.
Here is the English translation:
This mihi is given by the Ngāi Tahu Rūnanga – Te Ngāi Tūāhuriri- to acknowledge and respect the people who have been lost and those whose hearts are grieving them, and the sorrow of this . It also acknowledges the losses and pain of all people in Christchurch and Canterbury who have suﬀered as a result of the earthquakes. Ngāi Tahu recognise their atua/god Rūaumoko as having pulled his umbilical cord and caused so much to break, including land from the mountains to the sea. While acknowledging the pain, Ngāi Tahu see us uniting us as one people – the survivors (morehu) of Christchurch and Canterbury. The mihi is a call to Christchurch to rise up, and together to rebuild Christchurch brighter and better.
Public participation – share an idea
Following the second quake, the City Council launched Share an Idea, a public engagement campaign to lay the foundations for the rebuild. In six weeks, the website, www.shareanidea.org.nz generated over 58,000 visits. Ideas were also harvested through facebook and twitter. Virtual engagement was complimented by a two-day community expo (attended by over 10,000 residents) and a series of public workshops. These are two of the larger examples of over 100 stakeholder meetings. (See the draft plan for more detail of engagement).
A total of 106,000 ideas were shared during the six week campaign – that is one idea from every 2.2 residents. Share an Idea generated a level of community involvement that has never been seen before in New Zealand.
The fruit of the engagement process
The thousands of ideas clustered into 5 themes:
The plan includes contributor’s comments to directly link the ideas generated to the completed draft plan.
Mayor Bob Parker described the new Christchurch as “a safe, sustainable, green, hi-tech, low-rise city in a garden”.
"Out of adversity comes an unprecedented opportunity. We are embarking together on one of the most exciting projects ever presented to a community in New Zealand, perhaps the world…This is our city, it will rise again"
This is just a taste of a truly inspirational document. Anyone interested in stakeholder engagement, community participation or organisational development will benefit from a closer look.