Steven Schirra is an instructor at Emerson College and a researcher at the Engagement Game Lab, where he studies and creates games and social media to help communities make better decisions. Learn more at http://engagementgamelab.org.
Across the globe, urban planners and community decision-makers are embracing new technologies as a way of broadening and diversifying participation in local processes. But how do we design for success with these technologies -- and how do we measure that success? Far too often, indicators such as participant satisfaction surveys and rote number of participants are used to assess the impact of a project.