So… top-down, command-and-control doesn’t work for us any more, does it? Those in power tell us that bottom-up is the better way of addressing sustainable growth and change of our cities, towns and neighbourhoods. They may be right. Despite the boom of recent years, we haven’t delivered the quality of place we all wished for. Bigness has been the order of the day and many places have fallen victim to the big bang masterplan. Our thinking, tools and processes for planning, design and delivery in this new normal world are broken. They will not get put back together again!