In some ways, I was an unlikely choice to write a report on Using Online Tools to Engage –and be Engaged by – the Public. My work has centered mainly on face-to-face forms of public engagement. I had only just begun to use a Facebook page to distribute updates and resources to practitioners and researchers. I had to do most of the research on online tools from scratch. I was vaguely suspicious of Facebook status updates, RSS feeds, and (above all) Twitter.