It seems that cities known for their successful public transportation programs have done a bit of listening to residents to make improvements, plan, and respond to citizen needs. In a city like Chicago where each day thousands of people rely on the Chicago Transit Authority to get to their destination, a good transit experience seems to make or break their day. And how do we know this? Search for the Twitter hashtag #cta and you’ll discover a multitude of statements from the Chicagoland populace.