At some point in time, planners might have had the option to create their plans without including the public and to simply present the final product at a workshop. And we know how that goes, duck and cover. With the ease of publishing and sharing news, information and commentary on the Internet today, planners and decision-makers do not have that option any longer. Your residents are talking about your plans or proposed changes, whether you like it or not. Worse, if you’re not careful, they might gain broad support quickly and public opinion about your project is about to get negative.